How can we help?
Answers to the questions we hear most — and a real person when you need one.
Email support
Bugs, questions, feature ideas. Tell us your iPhone model and iOS version so we can help faster.
support.aipose@Manage your subscription
Change plan, cancel, or restore a purchase on a new iPhone — all from your Apple ID settings.
Open Apple subscriptionsBilling and refunds
Purchases are billed by Apple, so refund requests and charge questions go through Apple directly.
reportaproblem.apple.comCommon questions.
Accounts, offline use, trials, cloud edits and what happens to your photos.
Do I need an account?
No. YesPose works without sign-in — nothing to create, nothing to remember. Premium is tied to your Apple ID, so a purchase restores on a new iPhone through the App Store.
Which features work without internet?
Pose guides, live scoring and coaching, auto-capture, the AI director and Quick erase all run on your iPhone and work offline. AI erase, AI retouch (photo tones) and pose creation need a connection.
How does the free trial work?
Every plan starts with a 3-day free trial. Cancel before it ends and you won't be charged; otherwise the plan you chose starts automatically.
What counts as a cloud AI edit?
Each AI erase, AI retouch or pose-creation request. Premium includes 150 per month, and the allowance resets every billing cycle. On-device tools are unlimited.
What happens to photos I send to the cloud?
The app downscales the photo and strips location and device data before sending it. The result comes back to your phone, and both are deleted from our servers once the request completes. Read the Privacy Policy.
How do I cancel or change my plan?
Open iOS Settings › Apple ID › Subscriptions › YesPose. Cancel at least 24 hours before the end of the current period; changes take effect when it ends.
Can I get a refund?
Purchases are billed by Apple, so refunds follow App Store rules. Request one at reportaproblem.apple.com with the Apple ID you used to buy.
Which iPhones are supported?
Any iPhone running iOS 16 or later. On-device pose detection uses the camera and the motion sensors, so there is nothing extra to set up.
My pose match score stays low. What should I do?
Match the guide's framing first — full body, half body or seated — and give the camera a moment to lock onto your shoulders, hips and head. Then follow the cues, like "raise your left arm a little higher". When the skeleton turns green, auto-capture fires.
Can I use YesPose on photos of other people?
Yes, with their consent — you're responsible for the photos you take and the images you create. Pose creation makes AI-generated images, so review them before sharing. See the Terms.
Still stuck? Write to us.
Include your iPhone model, your iOS version, what you tapped and what happened — a screenshot or screen recording helps most of all.